• Our standard delivery time is 3 to 6 working days. In exceptional cases it may take a little longer due to pressure around a possible offer. Should the delivery be delayed, no stress! Our team is ready to help you.

United States

• USPS

Canada

• Canada Post

United Kingdom

• Yodel

Ireland

• Fastway

Australia

• Australia Post

New Zealand

• NZ Post

• As soon as your order has been shipped, you will receive a Track & Trace code via e-mail. With this code you can track your package via the link. After a few days it will also be visible tracking page of the shipping company that delivers your package.
• Does your tracking indicate Ready to Pick Up? Then enter your tracking number and postal code to see where your package is waiting for you.

• No, we offer free shipping for orders over $50. For orders under $50, shipping costs are $6.95.

• Cancellation is possible as long as the order is not yet in the shipping process. Please contact our customer service as soon as possible.
• Has your order already been shipped? Then you can request a return via our returns procedure.

There is no need to stay at home for a letterbox package; it is delivered immediately. Larger packages are delivered to the neighbors or to a pickup point. You will receive a notification of this via the delivery service. This is also indicated in the tracking page as “ready to pick up”..

• You have a 2-year warranty on your GARD PRO smartwatch from the date of purchase.

Our warranty covers:

• ✅ Manufacturing defects
• ✅ Defective screens (without user damage)
• ✅ Problems with charging
• ✅ Bluetooth connectivity issues
• ✅ Defective buttons or sensors
• ✅Defaults on the strap( Not due to wear and tear)

Do you have a defect? Fill out the contact form and our support team will be happy to help you so you can get back to enjoying your GARD PRO quickly!

The warranty does not cover damage due to:

• ❌ Water damage
• ❌ User damage (such as dropping, impact or scratch damage)
• ❌ Worn wristbands
• ❌ Damage due to improper charging or unauthorized repairs

We also offer insurance within Gard Pro GardCare+. This insurance covers you against e.g. falls and/or water damage.

If this happens, we will provide you with a replacement product free of charge!

• You have the right to return your order within 14 days of receipt, provided the product is unused (clean) and in original condition.

• The return costs are for your own account. The cost may vary depending on the shipping option.

• We process returns on Wednesday, Thursday and Friday. Depending on the delivery date, you will receive an update about the processing on one of these days. Once your return has been processed, you will receive your refund via the original payment method within 5-10 business days.

When you purchase a GARD PRO smartwatch, you will receive:

• ✅ The GARD PRO smartwatch
• ✅ Charging cable
• ✅ User manual
• ✅ Wristband

• 📏 Health 2: 38x45x10.5 MM and weighs 40 GR.
• 📏 Health 2+: 38x45x10.8 MM and weighs 40 GR.
• 📏 Health 3: 42x45x10 MM and weighs 45 GR
• 📏 Ultra: 43.5x 57 x 13.8 MM and weighs 61 GR.
• 📏 Ultra 2+: 51.2x 13 MM and weighs 75 GR (round model)

• All GARD PRO models, except the Health 2, have a built-in speaker and microphone that allows you to make calls via Bluetooth. 📱
• The Health 2 can receive and transfer calls to voicemail thanks to the call reminder function, so you never miss an important call.
• In addition, all models can receive and read messages such as WhatsApp, messenger etc. and SMS, but not answer them directly from the smartwatch. ✉️

• No, the smartwatch uses your smartphone's GPS. Make sure your phone is connected for accurate location information.

Water resistance varies by model:

• IP67: Resistant to dust and short exposure to water.
• 3 ATM: Suitable for hand washing and light rain, not for swimming.
• 5 ATM: Resistant to showering and swimming, not suitable for diving.

🏊‍♂️ Not all models are suitable for swimming. Check the specifications for each model on our website.

• Yes, the GARD PRO smartwatches work with iOS 9+ and Android 4.4+ via Bluetooth 5.1.

• 🔋 Ultra 2+ has the longest battery life (12-35 days), followed by the Ultra (12-30 days) and the Health series (7-15 days).

• Not directly, but you can link directly to Strava in the GARD PRO FIT app .

• Ultra 2+ & Health 3 have an NFC chip, but it can only be used for access cards and not for contactless payments.

• Health 2 & 2+: Compact and lightweight design with a 1.69-inch display. Suitable for everyday use.
• Health 3: First GARD PRO smartwatch with a curved screen, larger screen for a premium look.
• Ultra & Ultra 2+: Sturdier design, larger and more ruggedly built with a 1.85-inch round display, ideal for athletes and outdoor use..

• Health 2: Basic health and sports tracking, no built-in speaker (calls can be forwarded to voicemail though).
• Health 2+: Same features as the Health 2, but with built-in speaker and microphone for calling.
• Health 3: Curved display, additional advanced health measurements, expanded health features.
• Ultra & Ultra 2+: Rugged, focus on extreme durability, extended sports modes and long battery life.

• This is indeed a difficult choice! We would like to help you choose. Therefore, we have created a questionnaire for you on our homepage. In the middle of the page click on the button ''Find the perfect smartwatch''.

📊 All models measure:

• ✅ Steps, distance and calorie consumption.
• ✅ Heart rate measurement
• ✅ Blood Oxygen measurement (SpO2)
• ✅ Blood pressure
• ✅ Sleep monitoring

For more information about the health functions, check the product page for each model.

Downloading the GARD PRO FIT

1. Open the application store APP/PLAY STORE on your cell phone.
2. Type “GARD PRO FIT” in the search bar.
3. Choose the appropriate app from the search results and tap “Download” or “Install”.

Creating an account.

1. Press “no account, go register”
2. Enter your E-mail and add a password after choice.
3. At verification code press “get verification code”
4. A timer will now go off from 60S to 0S, you have 60 seconds to retrieve the code in your mailbox and paste it at “verification code”.
5. Accept link at the bottom “I have read and agreed to the Terms of Use and Privacy Policy”
6. And press “Register”

Login to my account

1. Enter your E-mail and your password.
2. Press “Login”
3. You must now answer the following questions to complete your profile.
4. Gender
5. Height
6. Weight
7. Age
8. Target steps per day
9. Give the GARD PRO FIT permission on location and connecting to bluetooth devices
   

Connecting to the GARD PRO

1. At the top of the “HOME” screen press “Connect now”
2. Make sure the GARD PRO is turned on and Bluetooth is on on your cell phone.
3. Hold the GARD PRO close to your cell phone, you will now see the GARD PRO . Press on it.
4. Press “connect” and you will receive a notification once the pairing was successful! Accept the “pairing request” and give the GARD PRO FIT permission to “allow notifications”.

Want to receive notifications from specific apps on your GARD PRO smartwatch? Follow these simple steps for all our models:

• Open the GARD PRO FIT app.
• Launch the GARD PRO FIT app on your smartwatch.
• Go to“ device”
• Tap device in the app menu.
• Select “App'

You will see a list of apps for which you can receive notifications. Enable notifications for the apps you want to receive notifications from.

Troubleshooting: Not receiving notifications?

If notifications are not coming through, check the following settings:

Check the GARD PRO FIT app settings.

Open the GARD PRO FIT app on your smartphone.

Go to the notification settings within the app.

Make sure the check boxes for the desired apps are selected.

Check the app permissions on your smartphone

Open your cell phone's settings.

Go to 'Apps' and search for the “GARD PRO FIT app”.

Make sure all necessary permissions are enabled, such as notifications and access to notifications.

Check the settings of individual apps

Go to the phone settings and open 'Apps'.

Search for the specific app, for example WhatsApp, and check if “show preview” is set to 'Always'. If necessary, turn this on.

Repeat this step for other apps you want to receive notifications from.

⚡ Tips to extend battery life:

• Turn off continuous health measurements
• Limit notifications
• Reduce screen brightness

If you want a deeper view of your sports performance, such as your route and comprehensive statistics, you can launch the sports function through the GARD PRO FIT app. This will give you a detailed report of your activity. Here's what to expect:

How to start the detailed sports data with the GARD PRO

Want a detailed report of your sports performance and workout data? Then follow the steps below to find this data in the GARD PRO FIT app:

1. Open the GARD PRO FIT app: Launch the GARD PRO FIT app on your smartphone.
2. Navigate to the sports section: Tap “Sports” in the main menu of the app.
3. Select your sports: Select the sports you are not going to use and press “save” in the upper right corner.
4. Start your sports activity: Select the sport you want to perform and press “GO”. Start your workout and keep track of your activity.
5. Stop your workout: After completing your sports activity, stop the sports function via the GARD PRO FIT app.
6. View your sports data: Swipe to one of the four sports you've practiced. In the center of the screen, press your mileage per month.
7. View details: Here you will find a summary of all sessions of the selected sport for the past month. This gives you a detailed look back at your performance.

By regularly reviewing your data, you can potentially notice trends and changes in your health and adjust your lifestyle as needed. How to do this.

Open the GARD PRO FIT app.

1. Find the GARD PRO FIT icon on your smartphone and tap it to open the app.

Go to “Home.”

1. After opening the app, navigate to the “Home” tab for an overview of your health metrics.

Select Health Measurement.

On the Home page, you will see different options for health measurements such as heart rate, blood pressure, blood oxygen and body temperature.

Tap the health measurement whose data you want to view.

1. View the data
2. In the overview of the selected health measurement, you can view the data by date.
3. You can scroll through the different dates to view and analyze measurements from specific days.

• 🎨 Yes! All models have interchangeable straps that fit every model.

• 📏 Health series - 14-24CM, as you know it.
• 📏 Ultra series - 16-28CM, as you know it.
• 📏 Leather Straps: 18-24CM, voor a classic look.
• 📏Sport Straps: 16-24 cm, ideal for activities.
• 📏Steel Straps: 16-22 cm, for a sophisticated look.
• 📏 Milanese Straps: 16-26 cm, with a unique woven design.
• 📏 Magnetic Straps: 16-24 cm, for easy adjustment.

• 🛡️ Yes, screen protectors are available on our website. Only for the Health 3, screen protector is not available.

• 🧼 Use a dry or slightly damp microfiber cloth.

• Credit card (American Express, MasterCard, Maestro and VISA)
• Union Pay
• Amex
• Paypal

• Shopping at GARD PRO is secure. To protect your data, it is transmitted fully encrypted via SSL servers and thus protected from third-party access. This means that your personal information is encrypted and cannot be viewed by others.
• We comply with all rules of privacy legislation and all other legal requirements.

• Currently we do not have physical stores and this is a conscious decision. By working only online, we can keep our costs lower and offer our products at competitive prices. It also allows us to carry a wide range of products without the limitations of physical space.

• Simply scroll to the bottom of the most recent email you received from us and click on the “unsubscribe” link. Please note that it may take up to 48 hours for your request to be fully processed.

No worries! If you forgot to enter a coupon code during checkout, please contact our customer service immediately. Depending on the status of your order, we may be able to add the code for you..